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Feel Right At Home

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Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.

Follow our 6 step guide to get your home care package underway

Funding Options


There are two ways you can fund your services with Aunty Grace, these are:

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Government Contributions


There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.

 

Home Care Package


A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.

We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.

Contributions Explained


Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.


levelDescription
1Basic care needs

Common services used
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around

Fortnightly government contribution
$406
2Low care needs

Common services used
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support

Fortnightly government contribution
$714
3Intermediate care needs

Common services used
Assistance in your day-to-day tasks, and by a clinical team to support your medical needs

Fortnightly government contribution
$1,555
4High care needs

Common services used
Support with your high level and complex care needs

Fortnightly government contribution
$2,357
levelDescriptionCommon services usedFortnightly government contribution
1Basic care needsA little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around$406
2Low care needsAssistance you with daily tasks like cleaning and personal care, as well as professional medical support$714
3Intermediate care needsAssistance in your day-to-day tasks, and by a clinical team to support your medical needs$1,555
4High care needsSupport with your high level and complex care needs$2,357

To make your selection of tailored services and get a quote

Private Funding (Self-Funded)


Waiting For Government Contributions


We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.


To make your selection of tailored services and get a quote

Our Care Model


The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.


Care Management


Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.

Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.

At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.

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How To Apply For Government Contributions?


We can help you apply for Government contributions and guide you through each of the six steps of the application process below.  With Aunty Grace you can be sure that your dedicated support team will:

 

  • Always be up to date with your latest information
  • Provide consistent high quality care and support
  • Provide ongoing and clear communication about your service delivery
  • Check-in with you regularly to ensure your support is meeting your needs

 

Switching To Aunty Grace is Easy!

 

If you're looking to switch to a Home Care Provider that provides you with the better care and value, switch to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!

 
Why Choose Aunty Grace?

 

If you're unhappy with your current Home Care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!

 

With Aunty Grace, you can expect:

 

High Satisfaction - We're proud to uphold our commitment to exceptional client experiences. Check out our
5-star reviews on Google:

Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.

John Bambrook

I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me. I highly recommend Aunty Grace to anyone seeking quality aged care support. Thank you for everything Aunty Grace Team and especially Sue Hanon!

Suze Nunn

I heard about aunty grace quite a few times on the radio, when it came time to get a provider for my father I rang Aunty Grace. They got me a case worker who is amazing everything that Aunty grace has organised for dad has been fantastic. Mum is now with Aunty grace and I would not consider any other provider. Aunty Grace help and get things done quickly and with so much care. I highly recommend Aunty Grace to anyone who needs care for their family. I am extremely happy. Thankyou Aunty Grace for all your love and care

Chris Mazziotta

After navigating, reading up and meeting with other Home Care providers I settled on Aunty Grace. They stood out for using normal language from my (the person on the receiving end) point of view, treated me like a person not a "patient" and were totally flexible (including on paying by invoice, not direct debit) and gave good advice on how to make the most of my Level 2 Package. Already, it has made a huge positive practical difference to my life as well as a huge morale boost. All the visiting service people and Aunty Grace staff are lovely and someone answers the phone straight away. Cannot recommend them highly enough.

Esther Gleixner

Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.

John Bambrook

Value for Money - Our low fees and attentive service makes Aunty Grace the best value fully-managed Home Care Packages in the industry. The quality and 'market value' pricing of our services means that you can always get the service you need at a fair price. 

 

Reliability - We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.

 

Check out how Aunty Grace can make your Home Care experience better:


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