Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.
Follow our 6 step guide to get your home care package underway
Funding Options
There are two ways you can fund your services with Aunty Grace, these are:
There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.
Home Care Package
A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.
We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.
Contributions Explained
Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.
level
Description
1
Basic care needs
Common services used A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
Fortnightly government contribution $406
2
Low care needs
Common services used Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
Fortnightly government contribution $714
3
Intermediate care needs
Common services used Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
Fortnightly government contribution $1,555
4
High care needs
Common services used Support with your high level and complex care needs
Fortnightly government contribution $2,357
level
Description
Common services used
Fortnightly government contribution
1
Basic care needs
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
$406
2
Low care needs
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
$714
3
Intermediate care needs
Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
$1,555
4
High care needs
Support with your high level and complex care needs
$2,357
To make your selection of tailored services and get a quote
Private Funding (Self-Funded)
Waiting For Government Contributions
We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.
To make your selection of tailored services and get a quote
Our Care Model
The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.
Care Management
Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.
Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.
At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.
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How To Apply For Government Contributions?
We can help you apply for Government contributions and guide you through each of the six steps of the application process below. With Aunty Grace you can be sure that your dedicated support team will:
Always be up to date with your latest information
Provide consistent high quality care and support
Provide ongoing and clear communication about your service delivery
Check-in with you regularly to ensure your support is meeting your needs
To apply for a Home Care Package, you need to go through a government body called My Aged Care (MAC). To get started you need to request an assessment. You will be given a MAC referral code.
We can make a referral for an assessment to My Aged Care (www.myagedcare.gov.au) on your behalf and help you to prepare. We can also assist you with interim support services that you may need during the time it takes to complete the application and start receiving services.
If Aunty Grace is your preferred supplier, you can let My Aged Care know when requesting your assessment. This means when your package becomes available, we will also be informed and can contact you to start organising your support plan.
My Aged Care will contact you with a time and date for your assessment. During this assessment, you should discuss your needs, situation, and any current care or support services that you are receiving.
It is important for the assessors to understand your capabilities with and without support (formal or informal).
The Aged Care Assessment Team/Service (ACAT/ACAS) will schedule a time to visit you at your home. This assessment will determine if you are eligible for a Home Care Package and which package level best meets your support needs. There are four levels – basic, low-level, intermediate, and high-level.
It is important for the assessors to understand your capabilities with and without support (formal or informal). Aunty Grace can help prepare you to get the most out of your assessment.
After your assessment, My Aged Care will send you a letter to let you know if you are eligible to receive a Home Care Package, and what level of funding you’ve been approved for. If eligible, you will be placed on a national waitlist and notified when your package becomes available. Packages can have significant wait times and are prioritised on a needs basis.
When you receive your letter, call us, and we can guide you through the next steps. While you are waiting we can assist you with interim support services that you may need.
Approximately three months before you can access your package, you will get a ‘Readiness Letter’ from My Aged Care, which will include some paperwork you will need to complete. We can help you fill this out and start a discussion about your support in preparation for when you receive your package.
Once you have been allocated a Home Care Package, you will receive a letter outlining that a package has been assigned to you.
You’ll have 56 days from the date you receive your letter to choose a provider, such as Aunty Grace, and commence services. An extension of 28 days is available should you require more time.
To request an extension simply call My Aged Care or Aunty Grace.
The final step is to create your care/support plan. This is where we get to know you better, learning about your life, and your preferences. We then work with you to tailor a plan that outlines your goals, and the supports required for you to achieve them. Once this plan is complete, we can schedule your first service!
Switching To Aunty Grace is Easy!
If you're looking to switch to a Home Care Provider that provides you with the better care and value, switch to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!
Why Choose Aunty Grace?
If you're unhappy with your current Home Care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!
With Aunty Grace, you can expect:
High Satisfaction - We're proud to uphold our commitment to exceptional client experiences. Check out our 5-star reviews on Google:
Well what can I say about Aunty Grace/ Trudy Brown. So kind thoughtful nothing ever to much trouble.We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week
She always makes my husband & I feel very special.She brightened up my whole week
You are a very lucky to have Trudy she is a very very special lady.I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care. Thankyou Trudy you special lady. Love from Paul & Judy Miller
Judy Miller
Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.
John Bambrook
We have been clients of Aunty Grace for two years and are very satisfied with the service they provide.
The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered.
The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand.
I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!
Robert Vidas
I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger
Rose Berger
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
Peter Giarimoglou is the Manager of my mothers home care package and I am my mothers carer.
We have found Peter to be caring compassionate thoughtful and quick to respond to correspondence and answer or solve any queries we may have at all times. He is very thorough and explains all so we totally understand procedures plans expenses and whatever else is needed for everything to be up to date and that we meet all requirements that are expected of us. He is always pleasant and kind gentle and has a good sense of humour we are really happy he is taking care of us and the plan in place with Aunty Grace
Dimitra Zaloumis
Aunty Grace is prompt with all the needs my mum requires during aging times. Tracey is always available and efficient in delivering caring and optimal service for mum. she always touches base to see if she needs any other help and makes sure she is keeping well and happy. Aunty Grace has helped mum feel comfortable happy and anxious free. The services have helped mum with house cleaning, gardening, aids around the house, window and gutter cleaning, physiotherapy after her hip replacement and general handyman maintenance. Mum is very happy and comfortable to be able to still stay in her home and be amongst her life memories that bring her joy.
Thank you Aunty Grace.
Andy Comisso
I recently left another company. I had three care managers in a couple of months and none were of any help. Also I had a different cleaner every fortnight, only once did I have one twice through a cancellation. Whenever I tried to contact any of the case managers “please hold the line I will see if they are busy.” Not happy Jan.
So I changed to Aunty Grace. Best move ever, able to contact my case manager directly, lovely cleaner every fortnight and great gardener too
John Sweetland
Great service. My mums care team are fantastic. Trudy always goes above and beyond to provide all the services we required. Rings just to check in too see how everything is going. Caring and kind. Gets to know there clients and their needs and feels really personal not as of your just a number. The company cares for their clients.
Pauline Hall
Thankyou Aunty Grace . Mum is very happy with her new aides from Vision Australia. She can now read the small print on her medicines and also read her recipe books. cheers Gayle
peter john donovan
Well what can I say about Aunty Grace/ Trudy Brown. So kind thoughtful nothing ever to much trouble.We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week
She always makes my husband & I feel very special.She brightened up my whole week
You are a very lucky to have Trudy she is a very very special lady.I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care. Thankyou Trudy you special lady. Love from Paul & Judy Miller
Judy Miller
Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.
John Bambrook
We have been clients of Aunty Grace for two years and are very satisfied with the service they provide.
The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered.
The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand.
I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!
Robert Vidas
I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger
Rose Berger
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
Peter Giarimoglou is the Manager of my mothers home care package and I am my mothers carer.
We have found Peter to be caring compassionate thoughtful and quick to respond to correspondence and answer or solve any queries we may have at all times. He is very thorough and explains all so we totally understand procedures plans expenses and whatever else is needed for everything to be up to date and that we meet all requirements that are expected of us. He is always pleasant and kind gentle and has a good sense of humour we are really happy he is taking care of us and the plan in place with Aunty Grace
Dimitra Zaloumis
Aunty Grace is prompt with all the needs my mum requires during aging times. Tracey is always available and efficient in delivering caring and optimal service for mum. she always touches base to see if she needs any other help and makes sure she is keeping well and happy. Aunty Grace has helped mum feel comfortable happy and anxious free. The services have helped mum with house cleaning, gardening, aids around the house, window and gutter cleaning, physiotherapy after her hip replacement and general handyman maintenance. Mum is very happy and comfortable to be able to still stay in her home and be amongst her life memories that bring her joy.
Thank you Aunty Grace.
Andy Comisso
I recently left another company. I had three care managers in a couple of months and none were of any help. Also I had a different cleaner every fortnight, only once did I have one twice through a cancellation. Whenever I tried to contact any of the case managers “please hold the line I will see if they are busy.” Not happy Jan.
So I changed to Aunty Grace. Best move ever, able to contact my case manager directly, lovely cleaner every fortnight and great gardener too
John Sweetland
Great service. My mums care team are fantastic. Trudy always goes above and beyond to provide all the services we required. Rings just to check in too see how everything is going. Caring and kind. Gets to know there clients and their needs and feels really personal not as of your just a number. The company cares for their clients.
Pauline Hall
Thankyou Aunty Grace . Mum is very happy with her new aides from Vision Australia. She can now read the small print on her medicines and also read her recipe books. cheers Gayle
peter john donovan
Well what can I say about Aunty Grace/ Trudy Brown. So kind thoughtful nothing ever to much trouble.We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week
She always makes my husband & I feel very special.She brightened up my whole week
You are a very lucky to have Trudy she is a very very special lady.I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care. Thankyou Trudy you special lady. Love from Paul & Judy Miller
Judy Miller
Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.
John Bambrook
We have been clients of Aunty Grace for two years and are very satisfied with the service they provide.
The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered.
The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand.
I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!
Robert Vidas
I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger
Rose Berger
I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger
Rose Berger
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
Peter Giarimoglou is the Manager of my mothers home care package and I am my mothers carer.
We have found Peter to be caring compassionate thoughtful and quick to respond to correspondence and answer or solve any queries we may have at all times. He is very thorough and explains all so we totally understand procedures plans expenses and whatever else is needed for everything to be up to date and that we meet all requirements that are expected of us. He is always pleasant and kind gentle and has a good sense of humour we are really happy he is taking care of us and the plan in place with Aunty Grace
Dimitra Zaloumis
Aunty Grace is prompt with all the needs my mum requires during aging times. Tracey is always available and efficient in delivering caring and optimal service for mum. she always touches base to see if she needs any other help and makes sure she is keeping well and happy. Aunty Grace has helped mum feel comfortable happy and anxious free. The services have helped mum with house cleaning, gardening, aids around the house, window and gutter cleaning, physiotherapy after her hip replacement and general handyman maintenance. Mum is very happy and comfortable to be able to still stay in her home and be amongst her life memories that bring her joy.
Thank you Aunty Grace.
Andy Comisso
I recently left another company. I had three care managers in a couple of months and none were of any help. Also I had a different cleaner every fortnight, only once did I have one twice through a cancellation. Whenever I tried to contact any of the case managers “please hold the line I will see if they are busy.” Not happy Jan.
So I changed to Aunty Grace. Best move ever, able to contact my case manager directly, lovely cleaner every fortnight and great gardener too
John Sweetland
Great service. My mums care team are fantastic. Trudy always goes above and beyond to provide all the services we required. Rings just to check in too see how everything is going. Caring and kind. Gets to know there clients and their needs and feels really personal not as of your just a number. The company cares for their clients.
Pauline Hall
Thankyou Aunty Grace . Mum is very happy with her new aides from Vision Australia. She can now read the small print on her medicines and also read her recipe books. cheers Gayle
peter john donovan
Well what can I say about Aunty Grace/ Trudy Brown. So kind thoughtful nothing ever to much trouble.We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week
She always makes my husband & I feel very special.She brightened up my whole week
You are a very lucky to have Trudy she is a very very special lady.I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care. Thankyou Trudy you special lady. Love from Paul & Judy Miller
Judy Miller
Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.
John Bambrook
We have been clients of Aunty Grace for two years and are very satisfied with the service they provide.
The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered.
The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand.
I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!
Robert Vidas
I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger
Rose Berger
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
Peter Giarimoglou is the Manager of my mothers home care package and I am my mothers carer.
We have found Peter to be caring compassionate thoughtful and quick to respond to correspondence and answer or solve any queries we may have at all times. He is very thorough and explains all so we totally understand procedures plans expenses and whatever else is needed for everything to be up to date and that we meet all requirements that are expected of us. He is always pleasant and kind gentle and has a good sense of humour we are really happy he is taking care of us and the plan in place with Aunty Grace
Dimitra Zaloumis
Aunty Grace is prompt with all the needs my mum requires during aging times. Tracey is always available and efficient in delivering caring and optimal service for mum. she always touches base to see if she needs any other help and makes sure she is keeping well and happy. Aunty Grace has helped mum feel comfortable happy and anxious free. The services have helped mum with house cleaning, gardening, aids around the house, window and gutter cleaning, physiotherapy after her hip replacement and general handyman maintenance. Mum is very happy and comfortable to be able to still stay in her home and be amongst her life memories that bring her joy.
Thank you Aunty Grace.
Andy Comisso
I recently left another company. I had three care managers in a couple of months and none were of any help. Also I had a different cleaner every fortnight, only once did I have one twice through a cancellation. Whenever I tried to contact any of the case managers “please hold the line I will see if they are busy.” Not happy Jan.
So I changed to Aunty Grace. Best move ever, able to contact my case manager directly, lovely cleaner every fortnight and great gardener too
John Sweetland
Great service. My mums care team are fantastic. Trudy always goes above and beyond to provide all the services we required. Rings just to check in too see how everything is going. Caring and kind. Gets to know there clients and their needs and feels really personal not as of your just a number. The company cares for their clients.
Pauline Hall
Thankyou Aunty Grace . Mum is very happy with her new aides from Vision Australia. She can now read the small print on her medicines and also read her recipe books. cheers Gayle
peter john donovan
Well what can I say about Aunty Grace/ Trudy Brown. So kind thoughtful nothing ever to much trouble.We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week
She always makes my husband & I feel very special.She brightened up my whole week
You are a very lucky to have Trudy she is a very very special lady.I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care. Thankyou Trudy you special lady. Love from Paul & Judy Miller
Judy Miller
Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.
John Bambrook
We have been clients of Aunty Grace for two years and are very satisfied with the service they provide.
The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered.
The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand.
I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!
Robert Vidas
I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger
Rose Berger
Value for Money - Our low fees and attentive service makes Aunty Grace the best value fully-managed Home Care Packages in the industry. The quality and 'market value' pricing of our services means that you can always get the service you need at a fair price.
Reliability - We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.
Check out how Aunty Grace can make your Home Care experience better:
Give Aunty Grace a call to make the switch, one of our Home Care Specialists will work with you to discuss your services and arrange to meet with your local Care Manager. They will arrange for a Home Visit and have your tailored Care Plan and services running with little to no interruption to your care! Switching doesn't have to be difficult... Call Aunty Grace to have Home Care your way!
We guarantee you will notice the Aunty Grace difference... Love us, or we will refund your first three months of fees! 🥰
One of our Expert Care Managers will come and meet you to tailor your Home Care Plan - when you join Aunty Grace, your local Care Manager will visit you in your home to understand your needs and comprehensively assess your home environment. When your circumstances change, we'll come out to see you again. Your Care Manager will regularly check in to make sure we never miss an opportunity to better support you.
Working with your Care Manager you will also have Comprehensive Care Team - Each client receives a dedicated team, including a Care Manager for personalized service planning, a Service Coordinator for service management, and accessible Concierge support for all needs.
Within no time at all, you can expect to receive Quality Services - The 'Aunty Grace Model of Care' is designed to enhance your independence and community engagement, supported by a wide range of professional services. We work with a great selection of Nurses, Physios, OT's, Podiatrists, meal providers, community groups and others to make sure we can give you the services you want and need.
You will also get Genuine Choice - You have the freedom to choose your caregiver, with easy replacement options and the possibility to continue with a preferred worker. If you aren't happy with a worker, simply let us know and we can replace them quickly and easily for you.
