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Feel Right At Home

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Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.

Follow our 6 step guide to get your home care package underway

Funding Options


There are two ways you can fund your services with Aunty Grace, these are:

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Government Contributions


There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.

 

Home Care Package


A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.

We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.

Contributions Explained


Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.


levelDescription
1Basic care needs

Common services used
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around

Fortnightly government contribution
$394
2Low care needs

Common services used
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support

Fortnightly government contribution
$693
3Intermediate care needs

Common services used
Assistance in your day-to-day tasks, and by a highly trained clinical team to support all your medical needs

Fortnightly government contribution
$1,508
4High care needs

Common services used
Support with your high level and complex care needs

Fortnightly government contribution
$2,286
levelDescriptionCommon services usedFortnightly government contribution
1Basic care needsA little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around$394
2Low care needsAssistance you with daily tasks like cleaning and personal care, as well as professional medical support$693
3Intermediate care needsAssistance in your day-to-day tasks, and by a highly trained clinical team to support all your medical needs$1,508
4High care needsSupport with your high level and complex care needs$2,286

To make your selection of tailored services and get a quote

Private Funding (Self-Funded)


Waiting For Government Contributions


We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.


To make your selection of tailored services and get a quote

Our Care Model


The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.


Care Management


Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.

Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.

At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.

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How To Apply For Government Contributions?


We can help you apply for Government contributions and guide you through each of the six steps of the application process below.  With Aunty Grace you can be sure that your dedicated support team will:

 

  • Always be up to date with your latest information
  • Provide consistent high quality care and support
  • Provide ongoing and clear communication about your service delivery
  • Check-in with you regularly to ensure your support is meeting your needs

 

Switching To Aunty Grace is Easy!

 

If you're looking to switch to a Home Care Provider that provides you with the better care and value, switch to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!

 
Why Choose Aunty Grace?

 

If you're unhappy with your current Home Care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!

 

With Aunty Grace, you can expect:

 

High Satisfaction - We boast a 4.6-star rating on Google, underscoring our commitment to exceptional client experiences.

From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy

Helen Sandy

We are very happy with our relationship with Aunty Grace, it was difficult to decide who to go with initially but right from the start they have been very supportive and easy to deal with, very attentive and responsive, any queries have been answered immediately and followed up to make sure we’re happy with everything. Also their pricing structure seems to be the best value, we compared 6 home care providers and in each category they came out as the best value. We feel like they really care and we’re not just a number.

Leah White

From Jenny Russell and family. My parents Jenny and Alan have Aunty Grace as their Aged Care provider. Tracy Procter is their Care Manager and the support and care provided by Tracy has been exceptional, many thanks Tracy for the support, advice and kindness in relation to Mum and Dad's care. The Aunty Grace team is also very responsive, phone calls are promptly answered and communication is great when changes are required.

Wayne Russell

My mum has Aunty Grace as her Age Care package provider. Choosing a provider can be a daunting task, especially with time constraints and little knowledge about the aged care industry when choosing from many providers. My mum's care manager Trudy has more than met her expectations in providing the services she needs and following up on any issues that arise. Just what you would expect from a service provider. Well done to Trudy and the team and hope that the same high standards continue into the future.

Albert Borg

From the first interview with representatives of Aunty Grace we felt 'cared for'. You listened carefully to our needs and concerns, and helped with finding solutions. Then the processes were set up, with a 'Service Schedule arriving promptly, with the 'Financial Report' keeping us up to date on money available. We found that having a 'go to' person who knew us and was our personal support worker was a real bonus. She checks in with us on a regular basis, seeing that all is going well. As my husband's carer I personally find this support of me so lovely. Each time I have rung Aunty Grace there has alwys been a positive response. I hear from friends that the care and support is not of this high quality from other providers. So thank you so much Aunty Grace. Helen Sandy

Helen Sandy

Value for Money - Our low fees and attentive service makes Aunty Grace the best value fully-managed Home Care Packages in the industry. The quality and 'market value' pricing of our services means that you can always get the service you need at a fair price. 

 

Reliability - We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.

 

Check out how Aunty Grace can make your Home Care experience better:


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