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We care about your privacy:
Aunty Grace Pty Ltd (ABN 43 649 886 573) ("we", "us" or "Aunty Grace") is committed to privacy protection.
At www.auntygrace.com.au ("this site"), we understand the importance of keeping personal information private and secure. We will treat all personal information in accordance with the Privacy Act 1988 (Cth) and any other applicable laws.
If you would like more information, please don't hesitate to contact us.
The type of personal information that we may collect will depend on who you are and what our relationship is with you:
If you are a client or potential client:
When you enquire about our services or when you become a client of Aunty Grace, a record is made which includes personal information such as your name, address, date of birth, contact details and emergency contact details.
When you become a client of Aunty Grace, we may also keep a photograph of you on your file. Personal information that we collect about you to provide, or in providing, healthcare services is considered health information and is treated as “sensitive information”. Generally, personal information that we hold about clients and potential clients will also include:
Aunty Grace only collects personal information that is necessary for us to conduct our business as a provider of aged care services.
Where practicable, Aunty Grace will collect personal information directly from you. We may also collect personal information from third parties such as:
If you are a prospective employee or applicant:
If you are a prospective employee or applicant, we may collect personal information such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you, but may also collect such information from third parties such as recruitment agencies or nominated referees. Before offering you a position, we may collect additional personal information such as your tax file number, superannuation information and other information necessary to conduct police checks. Please note that additional privacy policies and procedures will apply to your employment records.
Other individuals working with Aunty Grace:
Aunty Grace may collect personal information about other individuals who are not clients or employees of Aunty Grace, including individual service providers and contractors and healthcare professionals who have referred clients to us or who are providing services to our clients. The kinds of personal information we collect will depend on the capacity in which you are dealing with us, but will generally include your name, contact details and information regarding our interactions and transactions with you.
Visitors to this site:
Aunty Grace may collect information about visitors to this site including when those visitors use this site, register for certain features or complete an online form to contact us. We may also collect information provided to us by telephone or through marketing forms or when you send us an email or other communication.
This site may also collect Internet Protocol (IP) addresses which are assigned to computers on the internet to uniquely identify them within the global network. Aunty Grace collects and manages IP addresses as part of the service of providing internet session management and for security purposes. We may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving this site. Please see the “How is personal information handled on this site and third-party websites?” section below for further information in this regard.
Depending upon your relationship with us, we may use your personal information in order to:
and for any other purpose reasonably considered necessary or desirable by Aunty Grace in relation to the operation of our business.
From time to time, we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that we can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
For the purposes set out above, Aunty Grace may disclose your personal information to organisations outside of Aunty Grace, including to others involved in your care. Generally, this will only happen in ways you would reasonably expect or otherwise with your consent, but we do note that we may provide personal information to other healthcare professionals and health services without your consent in the case of an emergency.
Aunty Grace also engages third parties to perform services on our behalf and we may use and disclose personal information to facilitate these arrangements. This may include in-home care services, allied health services, and general domestic and personal care services. We may also contract other organisations to perform services on our behalf, for example, to undertake administrative and operational services such as:
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Aunty Grace does not typically or routinely disclose personal information to overseas recipients.
Unless we have your consent or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
If you would like more information about the way in which we manage personal information that we hold about you or are concerned that we may have breached your privacy, please contact us by email or by post.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles and will deal with all requests for access to personal information as quickly as possible.
Where the person requesting access to personal information is an authorised representative of the person about whom the information relates (such as an attorney or guardian) we will ask the representative to provide evidence of their authority (such as a copy of an Enduring Power of Attorney) where we do not already hold that information.
In certain circumstances, your request to access your personal information may be declined in accordance with privacy laws (for example, where giving access would put you or another person at risk of harm).
We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you.
This may include circumstances where giving you access would:
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
If you consider personal information that we hold about you is inaccurate, out-of-date, incomplete or irrelevant, you have a right to request we correct the information. It is sometimes not possible for us to make changes to personal information we hold about you (such as your healthcare records). In that circumstance, you may be entitled to request that we associate a statement with your information, and you may have a right to make a complaint.
We are committed to maintaining the confidentiality of the information that you provide us, and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.
Aunty Grace will hold your personal information until it is no longer needed. Generally, if you are a client, your personal information will be held for a minimum of 7 years from the date of last entry in your record (in the case of children, the record is kept until the client attains or would have attained 25 years of age). This complies with Aunty Grace’s legal requirements to maintain such records.
Information that is no longer needed will be securely destroyed or de-identified.
How is personal information handled on this site and third-party websites?
This site uses "cookies" to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.
There are two types of cookies that may be used at this site: a persistent cookie and a session cookie.
Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you.
Aunty Grace extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
Third party cookies
In some cases, third parties may place cookies through this site. For example:
Data Analytics Software Used
Aunty Grace and this site adopts a website tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality.
Aunty Grace uses data analytics to discover hidden insights, helping Aunty Grace to deliver better products and services, personalise your online experience, and develop stronger, evidence-based policies.
Please note that Aunty Grace’s use of these analytic tools means that we may record a range of actions including:
Please note that this technology does not collect any information on pages where it is not installed, nor does it track or collect information outside the Aunty Grace site. If you'd like to opt-out, obtain a copy of your data, make a correction, or have it erased, please contact us at email@example.com
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you.
Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook.
Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).