Aunty Grace Home Care in Ballarat

We have been clients of Aunty Grace for two years and are very satisfied with the service they provide. The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered. The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand. I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!

Robert Vidas

Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.

John Bambrook

I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger

Rose Berger

I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me. I highly recommend Aunty Grace to anyone seeking quality aged care support. Thank you for everything Aunty Grace Team and especially Sue Hanon!

Suze Nunn

Peter Giarimoglou is the Manager of my mothers home care package and I am my mothers carer. We have found Peter to be caring compassionate thoughtful and quick to respond to correspondence and answer or solve any queries we may have at all times. He is very thorough and explains all so we totally understand procedures plans expenses and whatever else is needed for everything to be up to date and that we meet all requirements that are expected of us. He is always pleasant and kind gentle and has a good sense of humour we are really happy he is taking care of us and the plan in place with Aunty Grace

Dimitra Zaloumis

When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing. Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it. It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.

Sofia Velgakis

Aunty Grace is prompt with all the needs my mum requires during aging times. Tracey is always available and efficient in delivering caring and optimal service for mum. she always touches base to see if she needs any other help and makes sure she is keeping well and happy. Aunty Grace has helped mum feel comfortable happy and anxious free. The services have helped mum with house cleaning, gardening, aids around the house, window and gutter cleaning, physiotherapy after her hip replacement and general handyman maintenance. Mum is very happy and comfortable to be able to still stay in her home and be amongst her life memories that bring her joy. Thank you Aunty Grace.

Andy Comisso

I recently left another company. I had three care managers in a couple of months and none were of any help. Also I had a different cleaner every fortnight, only once did I have one twice through a cancellation. Whenever I tried to contact any of the case managers “please hold the line I will see if they are busy.” Not happy Jan. So I changed to Aunty Grace. Best move ever, able to contact my case manager directly, lovely cleaner every fortnight and great gardener too

John Sweetland

Great service. My mums care team are fantastic. Trudy always goes above and beyond to provide all the services we required. Rings just to check in too see how everything is going. Caring and kind. Gets to know there clients and their needs and feels really personal not as of your just a number. The company cares for their clients.

Pauline Hall

Well what can I say about Aunty Grace/ Trudy Brown. So kind thoughtful nothing ever to much trouble.We had a visit from Trudy today & I had been so sick all week we. had coffee & a chat (as always) when she left she made a huge difference to my week She always makes my husband & I feel very special.She brightened up my whole week You are a very lucky to have Trudy she is a very very special lady.I picked Aunty Grace because I loved the name but have found its full of lovely people who really do care. Thankyou Trudy you special lady. Love from Paul & Judy Miller

Judy Miller

We have been clients of Aunty Grace for two years and are very satisfied with the service they provide. The care plan involves first assessing our current situation and what our needs are, then devising goals and support to meet them, thereafter building a service schedule with appropriate providers (within budget limits), and subsequent ‘follow up’ contacts to ensure we are satisfied with what has been delivered. The support that is provided is carefully explained to us, and the staff supply timely and clear responses to our questions. Our case manager regularly ‘checks-in’ to discuss my parent’s health and wellbeing, and takes the time to listen to our concerns and needs. Lasty, we receive via email monthly budget statements and a fortnightly schedule of services, both of which are informative and easy to understand. I definitely recommend—and have successfully done so—Aunty Grace to anyone who is looking for a quality aged care home provider!

Robert Vidas

Aunty Grace provides the most excellent and invaluable services that help my ageing mother live with peace, dignity and happiness. They are both professional, and supportive, and provide the vital and essential care that my mother needs. After the passing of my father Aunty Grace were there when we needed them most, and have been with us supporting my mother throughout her darkest days. I can't thank all the team at Aunty Grace, enough, and most of all Trudy, who is the most gracious, friendly and helpful person I've ever met. Thankyou for providing the best care services that are available, and for the dignity and respect that you always bless us with.

John Bambrook

I am on aged care my provider is aunty grace and I want to thank tash since she has been there only a few weeks she has been magnificent she got me my scooter within a week and my husband his bed they are a wonderful group and I appreciate them so if your looking for a provider I suggest you take aunty grace I am 3 care and they do personal care and home cleaning and whatever you want Margaret Berger

Rose Berger

I can’t thank the team from Aunty Grace enough for the incredible support they provided to my dad during his time at home; allowing him to stay in the comfort of his own space longer. Their communication was excellent and they approached their work with genuine compassion and kindness. They took time to get to know my Dad, ensuring he felt comfortable and respected, which was incredibly reassuring for me. I highly recommend Aunty Grace to anyone seeking quality aged care support. Thank you for everything Aunty Grace Team and especially Sue Hanon!

Suze Nunn