Home Care Package Levels (1-4) Explained

A home care package is a government (Commonwealth) supported initiative that includes a range of care and services to help you live independently in your own home.

There are four levels of Home Care Packages, which offer varying degrees of support at your home, to help meet differing levels of care needs.

Your chosen home care provider, like Aunty Grace, will work with you to maximise the package you have been approved for to best meet your needs and manage the service and care for you.

The range of services and care that form a Home Care Package may include:

• Personal care
• Domestic assistance
• Supports services and nursing
• Allied health
• Clinical services

It is a requirement to be assessed via an Aged Care Assessment prior to establishing your eligibility for a Home Care Package.

You don’t need to go anywhere; the home care assessor comes to you.

The assessment is free, takes between 45-75 minutes, and there are no right or wrong answers, it’s all about finding the best way to assist and improve your day-to-day life. You can also opt to have other support of friends/family members with you if you like.

During your aged care assessment, you and the assessor will discuss your current health care needs and more to determine if/which Home Care Package level will best meet them.

Afterwards, the Aged Care Assessment Team (ACAT) will review everything and then (around 2 weeks later) send you a letter with the result and more information.

Once you have been approved for a Home Care Package, you can find your preferred home care provider.

You can use your own search, or the Find a Provider tool on the My Aged Care website to find a list of local home care providers. You can also receive this information over the phone or in the post if you prefer!

Each provider is different and may offer different types of care, services and activities.

So that you know what to expect, we recommend having your own checklist ready to help you prepare for questions you may wish to ask potential providers.

Some examples of worthwhile considerations and questions to ask might include:

• Where are you located?
• Do you cater to these requirements I have (this could be particular services, cultural diversity, etc.)
• Where and when will you provide my support?
• Who will provide my services?
• How much will the care and service costs, are there any extra costs?

One example of a Home Care Package Provider is Aunty Grace, who provides a wide range of services in the aged care space.

There are a few important things to look out for when deciding on a Home Care Package provider:

• Understanding & Ability: your home care needs are as unique as you are! Finding a provider who understands this and is patient and compassionate matters. They should cater to your health requirements, as well as respect your home, culture, background or faith.
  
  
• Quality: your choice of provider should meet a strict set of regulations and quality standards regulated by the Aged Care Quality and Safety Commission. You can check if they meet this by seeing if they are listed on the myagedcare.gov.au provider finder.
  
  
• Flexibility & Choice: when and how you receive care, and who makes up your care team should be up to you.
  
  
• Costs: a good provider should be upfront and transparent about exactly what costs are involved and any additional support (i.e., subsidised by the Government) you can receive/claim. They should also be able to explain any additional fees for each type of care so you can budget accordingly.
  
  
• Overall: proximity in location, range of services offered, and appropriate availability are essential for your home care package provider.

Depending on your situation, you may be eligible for a Home Care package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs, and the amount of government contributions provided to deliver this support.

Each type of care/Home Care Package level has a different cost and fee.

The total amount is made up of what the government pays (subsidy) and any contributions you may be required to pay as part of an Income Tested Care Fee (ITCF) which is means tested.

How much you pay for services depends on a few factors:

• The type of help you need and services received
• The provider you choose

You can also seek independent financial advice. One way to do so is via Services Australia’s Financial Information Service (FIS).

This is a free service available to everyone and they can help you make informed financial decisions and understand your aged care costs better, as well as any future impact on your pension (etc.), if relevant.

If you haven’t already been assessed, you can request an assessment by:

1. Contacting the My Aged Care contact centre directly, online or by phone (1800 200 422), or
2. Via a referral from a health care professional like your nurse or GP

Once approved and assigned, you can sign up for a Home Care Package directly with your preferred provider.

At Aunty Grace, we provide a large range of services that support and enable you to lead your best life. 

We know this is a big decision and want you to expect more from your home care. If you don’t love your Aunty Grace home care, we’ll refund your first three months of fees!

You can learn more about the services on offer and much more by clicking here!