Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.
Follow our 6 step guide to get your home care package underway
Funding Options
There are two ways you can fund your services with Aunty Grace, these are:
There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.
Home Care Package
A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.
We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.
Contributions Explained
Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.
level
Description
1
Basic care needs
Common services used A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
Fortnightly government contribution $406
2
Low care needs
Common services used Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
Fortnightly government contribution $714
3
Intermediate care needs
Common services used Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
Fortnightly government contribution $1,555
4
High care needs
Common services used Support with your high level and complex care needs
Fortnightly government contribution $2,357
level
Description
Common services used
Fortnightly government contribution
1
Basic care needs
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
$406
2
Low care needs
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
$714
3
Intermediate care needs
Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
$1,555
4
High care needs
Support with your high level and complex care needs
$2,357
To make your selection of tailored services and get a quote
Private Funding (Self-Funded)
Waiting For Government Contributions
We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.
To make your selection of tailored services and get a quote
Our Care Model
The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.
Care Management
Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.
Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.
At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.
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How To Apply For Government Contributions?
We can help you apply for Government contributions and guide you through each of the six steps of the application process below. With Aunty Grace you can be sure that your dedicated support team will:
Always be up to date with your latest information
Provide consistent high quality care and support
Provide ongoing and clear communication about your service delivery
Check-in with you regularly to ensure your support is meeting your needs
To apply for a Home Care Package, you need to go through a government body called My Aged Care (MAC). To get started you need to request an assessment. You will be given a MAC referral code.
We can make a referral for an assessment to My Aged Care (www.myagedcare.gov.au) on your behalf and help you to prepare. We can also assist you with interim support services that you may need during the time it takes to complete the application and start receiving services.
If Aunty Grace is your preferred supplier, you can let My Aged Care know when requesting your assessment. This means when your package becomes available, we will also be informed and can contact you to start organising your support plan.
My Aged Care will contact you with a time and date for your assessment. During this assessment, you should discuss your needs, situation, and any current care or support services that you are receiving.
It is important for the assessors to understand your capabilities with and without support (formal or informal).
The Aged Care Assessment Team/Service (ACAT/ACAS) will schedule a time to visit you at your home. This assessment will determine if you are eligible for a Home Care Package and which package level best meets your support needs. There are four levels – basic, low-level, intermediate, and high-level.
It is important for the assessors to understand your capabilities with and without support (formal or informal). Aunty Grace can help prepare you to get the most out of your assessment.
After your assessment, My Aged Care will send you a letter to let you know if you are eligible to receive a Home Care Package, and what level of funding you’ve been approved for. If eligible, you will be placed on a national waitlist and notified when your package becomes available. Packages can have significant wait times and are prioritised on a needs basis.
When you receive your letter, call us, and we can guide you through the next steps. While you are waiting we can assist you with interim support services that you may need.
Approximately three months before you can access your package, you will get a ‘Readiness Letter’ from My Aged Care, which will include some paperwork you will need to complete. We can help you fill this out and start a discussion about your support in preparation for when you receive your package.
Once you have been allocated a Home Care Package, you will receive a letter outlining that a package has been assigned to you.
You’ll have 56 days from the date you receive your letter to choose a provider, such as Aunty Grace, and commence services. An extension of 28 days is available should you require more time.
To request an extension simply call My Aged Care or Aunty Grace.
The final step is to create your care/support plan. This is where we get to know you better, learning about your life, and your preferences. We then work with you to tailor a plan that outlines your goals, and the supports required for you to achieve them. Once this plan is complete, we can schedule your first service!
Switching To Aunty Grace is Easy!
If you're looking to switch to a Home Care Provider that provides you with the better care and value, switch to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!
Why Choose Aunty Grace?
If you're unhappy with your current Home Care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!
With Aunty Grace, you can expect:
High Satisfaction - We're proud to uphold our commitment to exceptional client experiences. Check out our 5-star reviews on Google:
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
A big thank you to the team from Aunty Grace and an even bigger ‘thank you’ to my mother’s case manager Peter Giarimoglou!
His professionalism along with his caring nature has made my mother’s transition into this next phase of life as smooth as possible. Aging has many challenges as well as vulnerabilities but with Peter’s assistance it has not only enhanced my mother’s quality of life but as her primary carer has given me peace of mind knowing that her needs are met and dealt with, with utmost respect and expertise.
Marsha Minas
Mimi is one of the kindest, most caring and supportive people I have ever met. Mimi has showed so much compassion for my mum, she is always available when needed. Mimi went above and beyond to get the aids needed to support my mum to stay in the comfort of her own home. I highly recommend Aunty Grace in particular Mimi to anyone needing supportive aged care services. Thank you Mimi
Magill
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
In general, Aunty Grace seems to be a good organization.
Our personal experience with our personal Manager, Panagiotis, has been extremely satisfying for both my wife and me.
1. Panagiotis, as a person and in his interactions with clients, creates a comfortable and safe atmosphere. The client feels at ease and confident that their needs will be met.
2. His communication is deep and respectful.
3. He has a unique way of exploring and understanding the client’s deeper needs, and he offers appropriate solutions.
4. He fulfills orders and informs the client if there is any delay.
5. He never neglects to respond cheerfully to emails or phone calls.
6. Because of my profession Social worker/Family counsellor I refer new clients to Aunty Grace and the feed back I get from those Peter has under his care is always positive
Takis Manetas
Hi Aunty Grace,
I generally never write reviews about case managers although I felt obligated to express some gratitude in Peters service delivery. I also want to note his well recognised client care, this also is communicated and reciprocated by the clients I’ve visited of his.
They all speak incredibly highly of Peter Gs service, as well as the time he takes with them to make clients calm and comfortable of services provided especially with us allied health providers.
It’s been a pleasure to work with Peter in the past 6 months, not only is his level of care very recognisable internally at Generation Care we also appreciate the detail you provide prior to assessment as well as the follow up which Peter provides to our clinicians, these simple additions makes our job a lot easier.
Pana Maliadis
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
A big thank you to the team from Aunty Grace and an even bigger ‘thank you’ to my mother’s case manager Peter Giarimoglou!
His professionalism along with his caring nature has made my mother’s transition into this next phase of life as smooth as possible. Aging has many challenges as well as vulnerabilities but with Peter’s assistance it has not only enhanced my mother’s quality of life but as her primary carer has given me peace of mind knowing that her needs are met and dealt with, with utmost respect and expertise.
Marsha Minas
Mimi is one of the kindest, most caring and supportive people I have ever met. Mimi has showed so much compassion for my mum, she is always available when needed. Mimi went above and beyond to get the aids needed to support my mum to stay in the comfort of her own home. I highly recommend Aunty Grace in particular Mimi to anyone needing supportive aged care services. Thank you Mimi
Magill
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
In general, Aunty Grace seems to be a good organization.
Our personal experience with our personal Manager, Panagiotis, has been extremely satisfying for both my wife and me.
1. Panagiotis, as a person and in his interactions with clients, creates a comfortable and safe atmosphere. The client feels at ease and confident that their needs will be met.
2. His communication is deep and respectful.
3. He has a unique way of exploring and understanding the client’s deeper needs, and he offers appropriate solutions.
4. He fulfills orders and informs the client if there is any delay.
5. He never neglects to respond cheerfully to emails or phone calls.
6. Because of my profession Social worker/Family counsellor I refer new clients to Aunty Grace and the feed back I get from those Peter has under his care is always positive
Takis Manetas
Hi Aunty Grace,
I generally never write reviews about case managers although I felt obligated to express some gratitude in Peters service delivery. I also want to note his well recognised client care, this also is communicated and reciprocated by the clients I’ve visited of his.
They all speak incredibly highly of Peter Gs service, as well as the time he takes with them to make clients calm and comfortable of services provided especially with us allied health providers.
It’s been a pleasure to work with Peter in the past 6 months, not only is his level of care very recognisable internally at Generation Care we also appreciate the detail you provide prior to assessment as well as the follow up which Peter provides to our clinicians, these simple additions makes our job a lot easier.
Pana Maliadis
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
A big thank you to the team from Aunty Grace and an even bigger ‘thank you’ to my mother’s case manager Peter Giarimoglou!
His professionalism along with his caring nature has made my mother’s transition into this next phase of life as smooth as possible. Aging has many challenges as well as vulnerabilities but with Peter’s assistance it has not only enhanced my mother’s quality of life but as her primary carer has given me peace of mind knowing that her needs are met and dealt with, with utmost respect and expertise.
Marsha Minas
Mimi is one of the kindest, most caring and supportive people I have ever met. Mimi has showed so much compassion for my mum, she is always available when needed. Mimi went above and beyond to get the aids needed to support my mum to stay in the comfort of her own home. I highly recommend Aunty Grace in particular Mimi to anyone needing supportive aged care services. Thank you Mimi
Magill
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
In general, Aunty Grace seems to be a good organization.
Our personal experience with our personal Manager, Panagiotis, has been extremely satisfying for both my wife and me.
1. Panagiotis, as a person and in his interactions with clients, creates a comfortable and safe atmosphere. The client feels at ease and confident that their needs will be met.
2. His communication is deep and respectful.
3. He has a unique way of exploring and understanding the client’s deeper needs, and he offers appropriate solutions.
4. He fulfills orders and informs the client if there is any delay.
5. He never neglects to respond cheerfully to emails or phone calls.
6. Because of my profession Social worker/Family counsellor I refer new clients to Aunty Grace and the feed back I get from those Peter has under his care is always positive
Takis Manetas
Hi Aunty Grace,
I generally never write reviews about case managers although I felt obligated to express some gratitude in Peters service delivery. I also want to note his well recognised client care, this also is communicated and reciprocated by the clients I’ve visited of his.
They all speak incredibly highly of Peter Gs service, as well as the time he takes with them to make clients calm and comfortable of services provided especially with us allied health providers.
It’s been a pleasure to work with Peter in the past 6 months, not only is his level of care very recognisable internally at Generation Care we also appreciate the detail you provide prior to assessment as well as the follow up which Peter provides to our clinicians, these simple additions makes our job a lot easier.
Pana Maliadis
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
A big thank you to the team from Aunty Grace and an even bigger ‘thank you’ to my mother’s case manager Peter Giarimoglou!
His professionalism along with his caring nature has made my mother’s transition into this next phase of life as smooth as possible. Aging has many challenges as well as vulnerabilities but with Peter’s assistance it has not only enhanced my mother’s quality of life but as her primary carer has given me peace of mind knowing that her needs are met and dealt with, with utmost respect and expertise.
Marsha Minas
Mimi is one of the kindest, most caring and supportive people I have ever met. Mimi has showed so much compassion for my mum, she is always available when needed. Mimi went above and beyond to get the aids needed to support my mum to stay in the comfort of her own home. I highly recommend Aunty Grace in particular Mimi to anyone needing supportive aged care services. Thank you Mimi
Magill
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
In general, Aunty Grace seems to be a good organization.
Our personal experience with our personal Manager, Panagiotis, has been extremely satisfying for both my wife and me.
1. Panagiotis, as a person and in his interactions with clients, creates a comfortable and safe atmosphere. The client feels at ease and confident that their needs will be met.
2. His communication is deep and respectful.
3. He has a unique way of exploring and understanding the client’s deeper needs, and he offers appropriate solutions.
4. He fulfills orders and informs the client if there is any delay.
5. He never neglects to respond cheerfully to emails or phone calls.
6. Because of my profession Social worker/Family counsellor I refer new clients to Aunty Grace and the feed back I get from those Peter has under his care is always positive
Takis Manetas
Hi Aunty Grace,
I generally never write reviews about case managers although I felt obligated to express some gratitude in Peters service delivery. I also want to note his well recognised client care, this also is communicated and reciprocated by the clients I’ve visited of his.
They all speak incredibly highly of Peter Gs service, as well as the time he takes with them to make clients calm and comfortable of services provided especially with us allied health providers.
It’s been a pleasure to work with Peter in the past 6 months, not only is his level of care very recognisable internally at Generation Care we also appreciate the detail you provide prior to assessment as well as the follow up which Peter provides to our clinicians, these simple additions makes our job a lot easier.
Pana Maliadis
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
A big thank you to the team from Aunty Grace and an even bigger ‘thank you’ to my mother’s case manager Peter Giarimoglou!
His professionalism along with his caring nature has made my mother’s transition into this next phase of life as smooth as possible. Aging has many challenges as well as vulnerabilities but with Peter’s assistance it has not only enhanced my mother’s quality of life but as her primary carer has given me peace of mind knowing that her needs are met and dealt with, with utmost respect and expertise.
Marsha Minas
Mimi is one of the kindest, most caring and supportive people I have ever met. Mimi has showed so much compassion for my mum, she is always available when needed. Mimi went above and beyond to get the aids needed to support my mum to stay in the comfort of her own home. I highly recommend Aunty Grace in particular Mimi to anyone needing supportive aged care services. Thank you Mimi
Magill
When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing.
Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it.
It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.
Sofia Velgakis
Value for Money - Our low fees and attentive service makes Aunty Grace the best value fully-managed Home Care Packages in the industry. The quality and 'market value' pricing of our services means that you can always get the service you need at a fair price.
Reliability - We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.
Check out how Aunty Grace can make your Home Care experience better:
Give Aunty Grace a call to make the switch, one of our Home Care Specialists will work with you to discuss your services and arrange to meet with your local Care Manager. They will arrange for a Home Visit and have your tailored Care Plan and services running with little to no interruption to your care! Switching doesn't have to be difficult... Call Aunty Grace to have Home Care your way!
We guarantee you will notice the Aunty Grace difference... Love us, or we will refund your first three months of fees! 🥰
One of our Expert Care Managers will come and meet you to tailor your Home Care Plan - when you join Aunty Grace, your local Care Manager will visit you in your home to understand your needs and comprehensively assess your home environment. When your circumstances change, we'll come out to see you again. Your Care Manager will regularly check in to make sure we never miss an opportunity to better support you.
Working with your Care Manager you will also have Comprehensive Care Team - Each client receives a dedicated team, including a Care Manager for personalized service planning, a Service Coordinator for service management, and accessible Concierge support for all needs.
Within no time at all, you can expect to receive Quality Services - The 'Aunty Grace Model of Care' is designed to enhance your independence and community engagement, supported by a wide range of professional services. We work with a great selection of Nurses, Physios, OT's, Podiatrists, meal providers, community groups and others to make sure we can give you the services you want and need.
You will also get Genuine Choice - You have the freedom to choose your caregiver, with easy replacement options and the possibility to continue with a preferred worker. If you aren't happy with a worker, simply let us know and we can replace them quickly and easily for you.