Feel Right At Home
Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.
The Support at Home Program is now live
The Home Care Package program has now transitioned to the Support at Home program, which took effect on 1 November 2025.
Check out how Aunty Grace is delivering even better care and support at home on our dedicated page. Read more about Support at Home by clicking here.
Funding options
There are two ways you can fund your services with Aunty Grace, these are:
Government contributions
There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.
Home Care Package
A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.
We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.
Contributions explained
Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.
| Level | Desription | Common Services Used | Fortnightly Government Contribution |
|---|---|---|---|
| Level 1 |
Basic care needs |
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around. |
$406 |
| Level 2 |
Low care needs |
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support |
$714 |
| Level 3 |
Intermediate care needs |
Assistance in your day-to-day tasks, and by a highly trained clinical team to support all your medical needs. |
$1,555 |
| Level 4 |
High care needs |
Support with your high level and complex nursing care needs |
$2,357 |
Private funding (Self-funded)
Waiting for government contributions
We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.
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Our care model
The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.
Our care management
Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.
Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.
At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.
Support at Home pricing
The Support at Home program is now live, replacing the former Home Care Package program from 1 November 2025. With this change, pricing and funding have been updated to reflect the new system.
You can view our latest pricing and see how Aunty Grace continues to make quality care more accessible under Support at Home. Read more about the latest Support at Home pricing by clicking here.
Pricing & plans
Our fees are simple. We’re honest and transparent about where your funding goes, and we don’t charge entry or exit fees. We also don’t charge the basic daily fee.
Aunty Grace has highly competitive fees due to our great service delivery partnerships and efficient systems. This allows us to focus on the things that improve your experience and quality of care, rather than administration and paperwork.
Management fees
| Description | Common Services Used |
|---|---|
| Package Management Fee (HCP only) |
Approx. 7% - covers the admin needed to ensure government compliance and financial management of your package. |
| Care Management Fee (HCP & Private Funding) |
Low care needs Assistance you with daily tasks like cleaning and personal care, as well as professional medical support |
Means testing
Unless you are a full Pensioner, you may be asked to pay an Income Tested Care Fee (ITCF). The Department of Human Services (Centrelink) will assess your income and let you know how much you need to pay towards your care. Your income is reviewed by Centrelink quarterly. Providers cannot waive or discount this fee. If you haven't had a means test, Aunty Grace can help you with this process.
To get an estimate of how much you will be required to pay, please view the government’s ITCF calculator: Aged care home fee estimator | My Aged Care
Common service charges
| Package Management Fees | Fortnightly |
|---|---|
| Level 1 |
$30 |
| Level 2 |
$52
|
| Level 3 |
$113 |
| Level 4 |
$171 |
| Care management fees | Fortnightly |
|---|---|
| Level 1 |
$76 |
| Level 2 |
$133
|
| Level 3 |
$289 |
| Level 4 |
$439 |
| Service (standard hours*) | MIN | MAX | Most common |
|---|---|---|---|
| Nursing |
$100 |
$240 |
$120 |
| Gardening |
$65 |
$150 |
$75 |
| In Home Respite |
$65 |
$150 |
$75 |
| Personal Care |
$65 |
$150 |
$75 |
| Domestic Assistance |
$65 |
$150 |
$75 |
| Accompanied Transport |
$65 |
$150 |
$75 |
Please note: This schedule of fees is correct as of July 2025 and is subject to change at any time. *Rates displayed are based on delivery within standard business hours.
How to apply for government contributions?
We can help you apply for Government contributions and guide you through each of the six steps of the application process below. With Aunty Grace you can be sure that your dedicated support team will:
- Always be up to date with your latest information
- Provide consistent high quality care and support
- Provide ongoing and clear communication about your service delivery
- Check-in with you regularly to ensure your support is meeting your needs
Step 1: Registrations or referral
To apply for a Home Care Package, you need to go through a government body called My Aged Care (MAC). To get started you need to request an assessment. You will be given a MAC referral code.
We can make a referral for an assessment to My Aged Care (www.myagedcare.gov.au) on your behalf and help you to prepare. We can also assist you with interim support services that you may need during the time it takes to complete the application and start receiving services.
If Aunty Grace is your preferred supplier, you can let My Aged Care know when requesting your assessment. This means when your package becomes available, we will also be informed and can contact you to start organising your support plan.
Step 2: Phone assessment
My Aged Care will contact you with a time and date for your assessment. During this assessment, you should discuss your needs, situation, and any current care or support services that you are receiving.
It is important for the assessors to understand your capabilities with and without support (formal or informal).
Step 3: In-home assessment
After your assessment, My Aged Care will send you a letter to let you know if you are eligible to receive a Home Care Package, and what level of funding you’ve been approved for. If eligible, you will be placed on a national waitlist and notified when your package becomes available. Packages can have significant wait times and are prioritised on a needs basis.
When you receive your letter, call us, and we can guide you through the next steps. While you are waiting we can assist you with interim support services that you may need.
Approximately three months before you can access your package, you will get a ‘Readiness Letter’ from My Aged Care, which will include some paperwork you will need to complete. We can help you fill this out and start a discussion about your support in preparation for when you receive your package.
Step 5: Assignment of package and selection of a provider
Once you have been allocated a Home Care Package, you will receive a letter outlining that a package has been assigned to you.
You’ll have 56 days from the date you receive your letter to choose a provider, such as Aunty Grace, and commence services. An extension of 28 days is available should you require more time.
To request an extension simply call My Aged Care or Aunty Grace.
Step 6: Creating a tailored plan
The final step is to create your care/support plan. This is where we get to know you better, learning about your life, and your preferences. We then work with you to tailor a plan that outlines your goals, and the supports required for you to achieve them. Once this plan is complete, we can schedule your first service!
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Switching to Aunty Grace is easy!
If you're looking to switch to a Support at Home care provider that provides you with the better care and value, make the change to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!
Why choose Aunty Grace?
If you're unhappy with your current Support at Home care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!
With Aunty Grace, you can expect:
- High Satisfaction: We're proud to uphold our commitment to exceptional client experiences. Check out our 5-star reviews on Google.
- Value for Money: Our low fees and attentive service makes Aunty Grace provides the best value fully-managed Support at Home in the industry. The quality and pricing of our services means that you can always get the service you need at a fair price.
- Reliability: We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.
Step 1: Call Aunty Grace to make the switch!
Give Aunty Grace a call to make the switch, one of our Support at Home Specialists will work with you to discuss your services and arrange to meet with your local Care Partner. They will arrange for a Home Visit and have your tailored Care Plan and services running with little to no interruption to your care! Switching doesn't have to be difficult... Call Aunty Grace to have Home Care your way!
We guarantee you will notice the Aunty Grace difference... Love us, or we will refund your first three months of fees! 🥰
Step 2: Meet with your dedicated Care Partner
One of our Expert Care Partners will come and meet you to tailor your Home Care Plan - when you join Aunty Grace, your local Care Partner will visit you in your home to understand your needs and comprehensively assess your home environment. When your circumstances change, we'll come out to see you again. Your Care Partner will regularly check in to make sure we never miss an opportunity to better support you.
Working with your Care Partner you will also have Comprehensive Care Team - Each client receives a dedicated team, including a Care Partner for personalised service planning, a Service Coordinator for service management, and accessible Concierge support for all needs.
Step 3: Step into support at home, your home care begins now!
Within no time at all, you can expect to receive Quality Services - The 'Aunty Grace Model of Care' is designed to enhance your independence and community engagement, supported by a wide range of professional services. We work with a great selection of Nurses, Physios, OT's, Podiatrists, meal providers, community groups and others to make sure we can give you the services you want and need.
You will also get Genuine Choice - You have the freedom to choose your caregiver, with easy replacement options and the possibility to continue with a preferred worker. If you aren't happy with a worker, simply let us know and we can replace them quickly and easily for you.