Aunty Grace provides a large range of services that support and enable you to lead your best life! Getting help doesn’t have to mean losing your independence.
Follow our 6 step guide to get your home care package underway
The Support at Home Program is now live
The Home Care Package program has now transitioned to the Support at Home program, which took effect on 1 November 2025. Check out how Aunty Grace is delivering even better care and support at home on our dedicated page: 'Click here'
Funding Options
There are two ways you can fund your services with Aunty Grace, these are:
There are a couple forms of government funding options that are provided for in home care. Aunty Grace is an approved provider to manage and deliver Home Care Packages.
Home Care Package
A Home Care Package is one form of aged care funding provided by the Australian Government. It helps to pay for services that enable you to remain independent, safe, and well at home.
We help you select services that are tailored to your individual needs and ensure you get the most value out of your Home Care Package.
Contributions Explained
Depending on your situation, you may be eligible for a Home Care Package ranging from levels 1-4. The difference between the levels is the amount of support you require to meet your needs and the amount of government contributions provided to deliver these support services.
level
Description
1
Basic care needs
Common services used A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
Fortnightly government contribution $406
2
Low care needs
Common services used Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
Fortnightly government contribution $714
3
Intermediate care needs
Common services used Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
Fortnightly government contribution $1,555
4
High care needs
Common services used Support with your high level and complex care needs
Fortnightly government contribution $2,357
level
Description
Common services used
Fortnightly government contribution
1
Basic care needs
A little extra support, such as help with cleaning the house, your health and wellbeing, meal preparation, shopping, and getting around
$406
2
Low care needs
Assistance you with daily tasks like cleaning and personal care, as well as professional medical support
$714
3
Intermediate care needs
Assistance in your day-to-day tasks, and by a clinical team to support your medical needs
$1,555
4
High care needs
Support with your high level and complex care needs
$2,357
To make your selection of tailored services and get a quote
Private Funding (Self-Funded)
Waiting For Government Contributions
We understand that it can be stressful navigating and waiting for a Home Care Package, especially when you need timely support. We can arrange services if you have been approved for a HCP and are waiting for assignment, providing comfort to you and your family.
To make your selection of tailored services and get a quote
Our Care Model
The Aunty Grace Community places you at the centre of your care, but also recognises the role of the wider community in keeping you well, including your family and loved ones. We keep you connected to the people and things that matter, ensuring a holistic outcome in reaching your care needs.
Care Management
Care Management is a service provided to you to help you get the most out of your Home Care Package care and services. This includes helping you to identify and prioritise your needs and goals, set up a schedule of services, find the right workers for you, and monitor your services to make sure you are getting great results.
Unfortunately, despite some providers’ high fees, their care management is less effective because the people responsible for looking after you are busy with administrative tasks. It’s not unusual for care managers from some Providers to spend more than 50% of their time on admin due to outdated systems and technology.
At Aunty Grace, we pride ourselves on the quality of care management that you receive, and we work hard to improve our processes and make sure that our Care Managers are focused on you. We take all the administrative work off our Care managers and absorb this into the cost of our Package Management. This way your Care Manager can be in regular contact with you, your representatives and your workers to make sure things are being done the way you like, and to offer their expert advice. And if anything changes, your Care Manager is always available.
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How To Apply For Government Contributions?
We can help you apply for Government contributions and guide you through each of the six steps of the application process below. With Aunty Grace you can be sure that your dedicated support team will:
Always be up to date with your latest information
Provide consistent high quality care and support
Provide ongoing and clear communication about your service delivery
Check-in with you regularly to ensure your support is meeting your needs
To apply for a Home Care Package, you need to go through a government body called My Aged Care (MAC). To get started you need to request an assessment. You will be given a MAC referral code.
We can make a referral for an assessment to My Aged Care (www.myagedcare.gov.au) on your behalf and help you to prepare. We can also assist you with interim support services that you may need during the time it takes to complete the application and start receiving services.
If Aunty Grace is your preferred supplier, you can let My Aged Care know when requesting your assessment. This means when your package becomes available, we will also be informed and can contact you to start organising your support plan.
My Aged Care will contact you with a time and date for your assessment. During this assessment, you should discuss your needs, situation, and any current care or support services that you are receiving.
It is important for the assessors to understand your capabilities with and without support (formal or informal).
The Aged Care Assessment Team/Service (ACAT/ACAS) will schedule a time to visit you at your home. This assessment will determine if you are eligible for a Home Care Package and which package level best meets your support needs. There are four levels – basic, low-level, intermediate, and high-level.
It is important for the assessors to understand your capabilities with and without support (formal or informal). Aunty Grace can help prepare you to get the most out of your assessment.
After your assessment, My Aged Care will send you a letter to let you know if you are eligible to receive a Home Care Package, and what level of funding you’ve been approved for. If eligible, you will be placed on a national waitlist and notified when your package becomes available. Packages can have significant wait times and are prioritised on a needs basis.
When you receive your letter, call us, and we can guide you through the next steps. While you are waiting we can assist you with interim support services that you may need.
Approximately three months before you can access your package, you will get a ‘Readiness Letter’ from My Aged Care, which will include some paperwork you will need to complete. We can help you fill this out and start a discussion about your support in preparation for when you receive your package.
Once you have been allocated a Home Care Package, you will receive a letter outlining that a package has been assigned to you.
You’ll have 56 days from the date you receive your letter to choose a provider, such as Aunty Grace, and commence services. An extension of 28 days is available should you require more time.
To request an extension simply call My Aged Care or Aunty Grace.
The final step is to create your care/support plan. This is where we get to know you better, learning about your life, and your preferences. We then work with you to tailor a plan that outlines your goals, and the supports required for you to achieve them. Once this plan is complete, we can schedule your first service!
Switching To Aunty Grace is Easy!
If you're looking to switch to a Support at Home care provider that provides you with the better care and value, make the change to Aunty Grace. It is super easy and switching doesn't mean you have to stop or lose services!
Why Choose Aunty Grace?
If you're unhappy with your current Support at Home care provider because you aren't getting consistent care, or you can't get in touch with your provider, maybe you are paying too much on fees and service charges or don't hear from your Care Manager... Aunty Grace can help, call us to switch today!
With Aunty Grace, you can expect:
High Satisfaction - We're proud to uphold our commitment to exceptional client experiences. Check out our 5-star reviews on Google:
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
Had a fantastic experience with window cleaners supplied by Aunty Grace last week. We have a 2 story house with windows upstairs not cleaned for 20 years. The window cleaners not only cleaned the glass but the complete surround inside and out. The 2 workers didn't stop all day. Cost was more than reasonable.
Andrew Flight
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
Extremely happy with our Aged Care Service Provider . Aunty Grace has been very professional and our care manager Georgia Wallace is so knowledgeable and can explain things really clearly for us all. We have had a few other companies and managers but they are not on top of everything like Georgia is. She answers emails even when I've forgotten it's holidays. Georgia even had some lovely flowers delivered for my mum and dad's 61st anniversary about three weeks ago. It's a lovely personal touch that bought years to mums eyes. We are really happy with all our services that we have been provided with. Gardener . Cleaner Alicia is outstanding . It took us a minute to fund the right people but their was no shortage. I also really appreciate being kept in the loop with all the changes the government has made.Explained how I can understand it.Georgia is so kind ,caring and professional. I can talk to her about anything and she's always positive and so helpful. Georgia checks in monthly with a phone call to see how we are all trekking. Always with many options if something has come up. Thanks Aunty Grace and really Georgia for helping me to keep my parents together in their own home. She fights for them when hospitalised too and has been our rock. Thanks Georgia and all who have answered the phone for me. You are all so kind.
I would recommend Aunty Grace for your loved ones. .
Gail Pihlgren
⭐⭐⭐⭐⭐
Aunty Grace Home Care has been an absolute blessing for our family. From the very first phone call, Panagiotis showed genuine care, understanding, and professionalism. He took the time to listen to our needs and matched us with a support workers who have been simply wonderful — kind, respectful, and incredibly reliable.
What really stands out is hiscompassion and consistency. Every visit feels personal, and you can tell he truly cares about my mothers’ well-being, not just the checklist of tasks. Communication is always easy, and the management team goes above and beyond to make sure everything runs smoothly.
It’s rare to find a service that combines warmth, efficiency, and genuine heart the way Aunty Grace does. I would highly recommend them to any family looking for trustworthy, high-quality home care in Melbourne. Thank you for all that you do — you’ve made such a difference in our lives!
Helen Stamoulis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
Aunty Grace has been wonderful in managing my mother’s home care package. Peter, (Panagiotis.G) her appointed case manager, has been great — always responsive, caring, and supportive. We really appreciate the effort and kindness he brings to his role.
James Mousios
My parents have been using Aunty Grace for 3 years now and I must say we have been very impressed by the service and support they provide. Just over a year ago they got assigned a new Case Manager and I must say that Panagiotis (Peter) goes above and beyond his duties to make it feel like a "real personal experience". Been able to speak my parents native language helps with the whole process a great deal as well.
When my father passed away recently, Peter rang and then organised to visit my mum to see that she was coping OK and if she needed anymore assistance. Peter is a very caring individual who has a lot of knowledge on the work he does, he replies to emails and messages very promptly, something which happens rarely these days.
We highly recommend them to anyone looking for an experienced and caring age care provider.
Alex
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
Had a fantastic experience with window cleaners supplied by Aunty Grace last week. We have a 2 story house with windows upstairs not cleaned for 20 years. The window cleaners not only cleaned the glass but the complete surround inside and out. The 2 workers didn't stop all day. Cost was more than reasonable.
Andrew Flight
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
Extremely happy with our Aged Care Service Provider . Aunty Grace has been very professional and our care manager Georgia Wallace is so knowledgeable and can explain things really clearly for us all. We have had a few other companies and managers but they are not on top of everything like Georgia is. She answers emails even when I've forgotten it's holidays. Georgia even had some lovely flowers delivered for my mum and dad's 61st anniversary about three weeks ago. It's a lovely personal touch that bought years to mums eyes. We are really happy with all our services that we have been provided with. Gardener . Cleaner Alicia is outstanding . It took us a minute to fund the right people but their was no shortage. I also really appreciate being kept in the loop with all the changes the government has made.Explained how I can understand it.Georgia is so kind ,caring and professional. I can talk to her about anything and she's always positive and so helpful. Georgia checks in monthly with a phone call to see how we are all trekking. Always with many options if something has come up. Thanks Aunty Grace and really Georgia for helping me to keep my parents together in their own home. She fights for them when hospitalised too and has been our rock. Thanks Georgia and all who have answered the phone for me. You are all so kind.
I would recommend Aunty Grace for your loved ones. .
Gail Pihlgren
⭐⭐⭐⭐⭐
Aunty Grace Home Care has been an absolute blessing for our family. From the very first phone call, Panagiotis showed genuine care, understanding, and professionalism. He took the time to listen to our needs and matched us with a support workers who have been simply wonderful — kind, respectful, and incredibly reliable.
What really stands out is hiscompassion and consistency. Every visit feels personal, and you can tell he truly cares about my mothers’ well-being, not just the checklist of tasks. Communication is always easy, and the management team goes above and beyond to make sure everything runs smoothly.
It’s rare to find a service that combines warmth, efficiency, and genuine heart the way Aunty Grace does. I would highly recommend them to any family looking for trustworthy, high-quality home care in Melbourne. Thank you for all that you do — you’ve made such a difference in our lives!
Helen Stamoulis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
Aunty Grace has been wonderful in managing my mother’s home care package. Peter, (Panagiotis.G) her appointed case manager, has been great — always responsive, caring, and supportive. We really appreciate the effort and kindness he brings to his role.
James Mousios
My parents have been using Aunty Grace for 3 years now and I must say we have been very impressed by the service and support they provide. Just over a year ago they got assigned a new Case Manager and I must say that Panagiotis (Peter) goes above and beyond his duties to make it feel like a "real personal experience". Been able to speak my parents native language helps with the whole process a great deal as well.
When my father passed away recently, Peter rang and then organised to visit my mum to see that she was coping OK and if she needed anymore assistance. Peter is a very caring individual who has a lot of knowledge on the work he does, he replies to emails and messages very promptly, something which happens rarely these days.
We highly recommend them to anyone looking for an experienced and caring age care provider.
Alex
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
Had a fantastic experience with window cleaners supplied by Aunty Grace last week. We have a 2 story house with windows upstairs not cleaned for 20 years. The window cleaners not only cleaned the glass but the complete surround inside and out. The 2 workers didn't stop all day. Cost was more than reasonable.
Andrew Flight
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
Extremely happy with our Aged Care Service Provider . Aunty Grace has been very professional and our care manager Georgia Wallace is so knowledgeable and can explain things really clearly for us all. We have had a few other companies and managers but they are not on top of everything like Georgia is. She answers emails even when I've forgotten it's holidays. Georgia even had some lovely flowers delivered for my mum and dad's 61st anniversary about three weeks ago. It's a lovely personal touch that bought years to mums eyes. We are really happy with all our services that we have been provided with. Gardener . Cleaner Alicia is outstanding . It took us a minute to fund the right people but their was no shortage. I also really appreciate being kept in the loop with all the changes the government has made.Explained how I can understand it.Georgia is so kind ,caring and professional. I can talk to her about anything and she's always positive and so helpful. Georgia checks in monthly with a phone call to see how we are all trekking. Always with many options if something has come up. Thanks Aunty Grace and really Georgia for helping me to keep my parents together in their own home. She fights for them when hospitalised too and has been our rock. Thanks Georgia and all who have answered the phone for me. You are all so kind.
I would recommend Aunty Grace for your loved ones. .
Gail Pihlgren
⭐⭐⭐⭐⭐
Aunty Grace Home Care has been an absolute blessing for our family. From the very first phone call, Panagiotis showed genuine care, understanding, and professionalism. He took the time to listen to our needs and matched us with a support workers who have been simply wonderful — kind, respectful, and incredibly reliable.
What really stands out is hiscompassion and consistency. Every visit feels personal, and you can tell he truly cares about my mothers’ well-being, not just the checklist of tasks. Communication is always easy, and the management team goes above and beyond to make sure everything runs smoothly.
It’s rare to find a service that combines warmth, efficiency, and genuine heart the way Aunty Grace does. I would highly recommend them to any family looking for trustworthy, high-quality home care in Melbourne. Thank you for all that you do — you’ve made such a difference in our lives!
Helen Stamoulis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
Aunty Grace has been wonderful in managing my mother’s home care package. Peter, (Panagiotis.G) her appointed case manager, has been great — always responsive, caring, and supportive. We really appreciate the effort and kindness he brings to his role.
James Mousios
My parents have been using Aunty Grace for 3 years now and I must say we have been very impressed by the service and support they provide. Just over a year ago they got assigned a new Case Manager and I must say that Panagiotis (Peter) goes above and beyond his duties to make it feel like a "real personal experience". Been able to speak my parents native language helps with the whole process a great deal as well.
When my father passed away recently, Peter rang and then organised to visit my mum to see that she was coping OK and if she needed anymore assistance. Peter is a very caring individual who has a lot of knowledge on the work he does, he replies to emails and messages very promptly, something which happens rarely these days.
We highly recommend them to anyone looking for an experienced and caring age care provider.
Alex
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
Had a fantastic experience with window cleaners supplied by Aunty Grace last week. We have a 2 story house with windows upstairs not cleaned for 20 years. The window cleaners not only cleaned the glass but the complete surround inside and out. The 2 workers didn't stop all day. Cost was more than reasonable.
Andrew Flight
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
Extremely happy with our Aged Care Service Provider . Aunty Grace has been very professional and our care manager Georgia Wallace is so knowledgeable and can explain things really clearly for us all. We have had a few other companies and managers but they are not on top of everything like Georgia is. She answers emails even when I've forgotten it's holidays. Georgia even had some lovely flowers delivered for my mum and dad's 61st anniversary about three weeks ago. It's a lovely personal touch that bought years to mums eyes. We are really happy with all our services that we have been provided with. Gardener . Cleaner Alicia is outstanding . It took us a minute to fund the right people but their was no shortage. I also really appreciate being kept in the loop with all the changes the government has made.Explained how I can understand it.Georgia is so kind ,caring and professional. I can talk to her about anything and she's always positive and so helpful. Georgia checks in monthly with a phone call to see how we are all trekking. Always with many options if something has come up. Thanks Aunty Grace and really Georgia for helping me to keep my parents together in their own home. She fights for them when hospitalised too and has been our rock. Thanks Georgia and all who have answered the phone for me. You are all so kind.
I would recommend Aunty Grace for your loved ones. .
Gail Pihlgren
⭐⭐⭐⭐⭐
Aunty Grace Home Care has been an absolute blessing for our family. From the very first phone call, Panagiotis showed genuine care, understanding, and professionalism. He took the time to listen to our needs and matched us with a support workers who have been simply wonderful — kind, respectful, and incredibly reliable.
What really stands out is hiscompassion and consistency. Every visit feels personal, and you can tell he truly cares about my mothers’ well-being, not just the checklist of tasks. Communication is always easy, and the management team goes above and beyond to make sure everything runs smoothly.
It’s rare to find a service that combines warmth, efficiency, and genuine heart the way Aunty Grace does. I would highly recommend them to any family looking for trustworthy, high-quality home care in Melbourne. Thank you for all that you do — you’ve made such a difference in our lives!
Helen Stamoulis
I am really impressed with Aunty Grace's service. All of the staff I talked to were polite and professional with a personal touch. I want to give a shout out to my mother's Care Manager Angie and Care Coordinator Jack. They have been very responsive and supportive. They listen to their client's needs and go above and beyond to find the most suitable service provider based on their individual circumstance. I am really grateful with their help knowing my mother is in good hands. They are very responsive and always trying to get back to me with my questions in a timely manner. I highly recommend their service. Your requests will be heard and you are treated as a valuable customer not just a number.
Lina Gong
Aunty Grace has been wonderful in managing my mother’s home care package. Peter, (Panagiotis.G) her appointed case manager, has been great — always responsive, caring, and supportive. We really appreciate the effort and kindness he brings to his role.
James Mousios
My parents have been using Aunty Grace for 3 years now and I must say we have been very impressed by the service and support they provide. Just over a year ago they got assigned a new Case Manager and I must say that Panagiotis (Peter) goes above and beyond his duties to make it feel like a "real personal experience". Been able to speak my parents native language helps with the whole process a great deal as well.
When my father passed away recently, Peter rang and then organised to visit my mum to see that she was coping OK and if she needed anymore assistance. Peter is a very caring individual who has a lot of knowledge on the work he does, he replies to emails and messages very promptly, something which happens rarely these days.
We highly recommend them to anyone looking for an experienced and caring age care provider.
Alex
I find Peter G a very helpful and pro active case manager for my parents’ package. Nothing is too difficult or a bother for him. He listens and provides great services accommodating my parents’ needs. The team at Aunty Grace who I have had contact with are also helpful and proactive. Nothing is put on the wait list and my questions and requests are handled respectfully and promptly. Services provided always remain very reliable.
I cannot thank Peter G enough for his help and support for my parents’ needs.
pam anton
Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.
stephanie la
Had a fantastic experience with window cleaners supplied by Aunty Grace last week. We have a 2 story house with windows upstairs not cleaned for 20 years. The window cleaners not only cleaned the glass but the complete surround inside and out. The 2 workers didn't stop all day. Cost was more than reasonable.
Andrew Flight
We have had an amazing experience with Peter Giarimoglou from Aunty Grace while my parents have been in his care. From day one the team have gone above and beyond to make them feel comfortable safe and valued.Al the staff are warm patient and care about the people that are in their care, communication with our family has always been clear and respectful and Peter is so quick to respond to any questions of concerns. My parents have felt valued and heard by Peter. I can’t speak highly enough for the support he has given my family.
Dora Iliadis
We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.
Georgina Roupas
Value for Money - Our low fees and attentive service makes Aunty Grace provides the best value fully-managed Support at Home in the industry. The quality and pricing of our services means that you can always get the service you need at a fair price.
Reliability - We deliver over 98% of services with a worker that is hand-picked to meet your needs and preferences, a figure that is unmatched in the industry.
Check out how Aunty Grace can make your Home Care experience better:
Give Aunty Grace a call to make the switch, one of our Support at Home Specialists will work with you to discuss your services and arrange to meet with your local Care Partner. They will arrange for a Home Visit and have your tailored Care Plan and services running with little to no interruption to your care! Switching doesn't have to be difficult... Call Aunty Grace to have Home Care your way!
We guarantee you will notice the Aunty Grace difference... Love us, or we will refund your first three months of fees! 🥰
One of our Expert Care Partners will come and meet you to tailor your Home Care Plan - when you join Aunty Grace, your local Care Partner will visit you in your home to understand your needs and comprehensively assess your home environment. When your circumstances change, we'll come out to see you again. Your Care Partner will regularly check in to make sure we never miss an opportunity to better support you.
Working with your Care Partner you will also have Comprehensive Care Team - Each client receives a dedicated team, including a Care Partner for personalised service planning, a Service Coordinator for service management, and accessible Concierge support for all needs.
Within no time at all, you can expect to receive Quality Services - The 'Aunty Grace Model of Care' is designed to enhance your independence and community engagement, supported by a wide range of professional services. We work with a great selection of Nurses, Physios, OT's, Podiatrists, meal providers, community groups and others to make sure we can give you the services you want and need.
You will also get Genuine Choice - You have the freedom to choose your caregiver, with easy replacement options and the possibility to continue with a preferred worker. If you aren't happy with a worker, simply let us know and we can replace them quickly and easily for you.
