Support at Home replaces the former Home Care Package program, introducing a more flexible and personalised approach to in-home care. This long-awaited reform is designed to enhance how care is delivered, ensuring older Australians receive the right support, tailored to their individual needs, when they need it most.

Support at Home introduction

From July 1, 2025, Support at Home will replace the current Home Care Package program, bringing a more flexible and tailored approach to in-home care. This long-awaited change is designed to improve how care is delivered, ensuring older Australians receive the right support when they need it.

At Aunty Grace, we’re your expert care partner in navigating these changes. With our deep understanding of home care and a commitment to making things simple, we’ll ensure you continue to receive the best possible services and support under Support at Home. While the transition will be smooth for our existing Home Care Package recipients, we’re here to guide all clients (new and existing) through what’s ahead.

If you're looking for a provider who will make sure you get the most from your available government funds and deliver the support you truly need, now is the time to switch to Aunty Grace.

Making the most of your Support at Home funding

Under Support at Home, your government funding will be received quarterly and available at the start of each quarter. However, at the end of each quarter, the maximum amount of unspent funds that can be rolled over is the greater of $1,000 or 10% of the quarter’s subsidy. 

At Aunty Grace, we take the stress out of budgeting and managing your funding, ensuring you receive the best care with ease. Our expert Care Partners will help you make the most of your funding, ensuring you get the services and support you need to maximize your Support at Home funding. When you join the Aunty Grace family, we take out the hassle so you can focus on what truly matters.

Classification	Description	Common Services Used	Quarterly Budget	Annual Budget
Level 1	Basic care Needs	Light-touch support to help you stay independent. This might include help with light cleaning, unaccompanied shopping, simple meal prep, and regular wellbeing check-ins.	$2,683	$10,732
Level 2	Low care needs	Low support needs across daily tasks and home upkeep. Common services include domestic assistance, meal delivery, social visits, and transport to appointments.	$4,009	$16,035
Level 3	Low – intermediate care needs	Some help with personal care and managing everyday activities. You might receive support with showering, dressing, cleaning, meal prep, and community access.	$5,492	$21,967
Level 4	Intermediate care needs	Regular personal care and some clinical services. Services may include bathing, mobility assistance, medication prompts, wound care, and allied health visits.	$7,424	$29,696
Level 5	Moderate – high care needs	High-level personal care and more frequent clinical input. Support could include continence management, transfers, home modifications, and regular nurse visits.	$9,924	$39,698
Level 6	High care needs	Regular nursing care and ongoing support across multiple areas. This might involve nursing, physiotherapy, care coordination, and support for chronic conditions.	$12,028	$48,114
Level 7	Very high care needs	Significant nursing support plus tailored allied health services. Services often include complex wound care, medication management, therapy, and falls prevention.	14,537	$58,148
Level 8	Very high/complex care needs	Intensive care needs that require daily or frequent clinical services. Support may include high-touch nursing, dementia or palliative care, specialist equipment, and frequent case management.	$19,527	$78,106

Whether you’re starting out or already funded, we’ll guide you every step the Aunty Grace way.

START MY HOME CARE JOURNEY

Service Pricing

Simple, Transparent, and Great Value 

At Aunty Grace, we believe quality care should be clear, fair, and easy to understand. That’s why our pricing is designed to be competitive and to help you get the very most from your government funding.

Under the Support at Home program, all costs—including administration, labour, and transport—are built into the price of each service. This means no surprises or hidden fees, just straightforward pricing that reflects the true value of the care and support you receive.

Care Management: 10% of your Support at Home Ongoing Services Funding

Care Management is a set part of your Support at Home funding, designed to ensure you get the best care and support.

Aunty Grace uses these funds to provide expert guidance, connect you with trusted services, and keep your care plan up to date—helping you make the most of your funding and receive the care you need.

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Transparent, all-inclusive pricing designed to give you peace-of-mind and help you get the most from your funding.

Clinical Support Services	Most Common
Nursing	$180 / hr
Allied health (Including physiotherapy, podiatry, occupational therapy, psychology, and speech pathology)	$220 / hr

Independence service	Most Common
Personal & respite care	$180 / hr
Therapeutic services (Including acupuncture, chiropractor, osteopathy, and massage)	$220 / hr
Assisted transport	$110 / hr
Transport (Taxi & Rideshare)	Charged at cost (ex. GST) + 12.5%

Everyday Living Services	Most Common
Domestic assistance (Including cleaning and other household duties)	$110 /hr
Shopping assistance	$110 / hr
Garden maintenance	$110 / hr
Meals delivered	Charged at cost (ex. GST) + 12.5%
Home maintenance and repairs (Including handyman, gutter cleaning or trade)	Pricing by assessment – Quoted

Disclaimer
All pricing is reflective of services delivered in standard hours (Aunty Grace operates Monday to Friday, from 8:00 am to 6:00 pm). This schedule of fees is correct as of November 2025 and is subject to change at any time. Aunty Grace determines the prices for all services, equipment and products provided as part of your Support at Home package through Aunty Grace, inclusive of the procurement, organisation, and delivery of these services/items.

Transparent, all-inclusive pricing designed to give you peace of mind and help you get the most from your funding.

Detail
Weekend & after hours services	A 1.5× loading applies to our standard rates.
Public holidays	A 2× public holiday loading applies to our standard rates.
Group class bookings	Group Class Bookings charged at cost (ex. GST) + 20%.
Additional travel charges (Transportation in the care of a worker)	A per-kilometre charge of $1.60 may be added to the cost of the advertised service (e.g. assisted transport, shopping assistance)

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Making contributions

Your care, your contribution

Your contributions go directly toward the services you use, helping you get the most out of your home care while maximizing government support. The government provides funding based on your needs, and with your contributions, it means you can access even more care and services to better support you living happy and healthy at home. 

You’ll only ever pay for the services you receive. There are no extra fees or charges beyond what is needed to cover your care. Even if you contribute, the government still covers a portion of the costs, ensuring you get the best value from your funding. Note that you’ll pay no out of pocket contributions on clinical supports! This includes any nursing, physiotherapy and other clinical services through your Support at Home funding.

Below is a breakdown of how these contributions work:

Type	Clinical Supports	Independence	Everyday Living
Full pensioner	0%	5%	17.5%
Part pensioner and self-funded CHSC	0%	5% to 50%*	17.5% to 80%*
Self-funded & means not disclosed	0%	50%	80%
Participants on a Grandfathered Arrangement	See breakdown of details in below section

*Contributions will be applied on a tapered rate based on the participant’s income and assets assessment

Participants on a Grandfathered Arrangement
Grandfathered HCP recipients are those who, on the 12th of September 2024, were either receiving a Home Care Package, on the National Priority System, or assessed as eligible for a package.

Previous HCP recipients who were not required to pay an income-tested care fee will continue to make no contributions under Support at Home. This includes all grandfathered full-rate pensioners.
Previous HCP recipients who were required to pay an income-tested care fee will transition to Support at Home with discounted contribution arrangements.

Type (Grandfathered Only)

Clinical Supports

Independence

Everyday Living

Full pensioner

Part pensioner and self-funded CHSC

0% to 25%*

Self-funded & means not disclosed

25%

*Contributions will be applied on a tapered rate based on the participant’s income and assets assessment

Accessing extra help and funding

Did you know there’s extra help available beyond your standard Support at Home budgets?
In certain situations, you may be eligible for additional funding to help you stay safe, comfortable, and independent at home. These funding types are separate from your regular Support at Home budget and need to be accessed individually based on your needs. When you're with Aunty Grace, your dedicated care partner will be there to help you apply and access these funds when required.

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The AT-HM Scheme is here to help you live safely and comfortably at home. If you’re eligible, you’ll receive funding for assistive technology, home modifications, or both—giving you the support you need to stay independent.

This funding is available for 12 months, and you may be asked to contribute towards some costs. If you haven’t accessed this funding before or aren’t yet approved, we’ll help you get assessed.

Tiers	Funding
Low	✅ $500 funding available ✅ 12 months allocated to expend funding
Medium	✅ $2,000 funding available ✅ 12 months allocated to expend funding
High	✅ $15,000* funding available ✅ 12 months allocated to expend funding

***Higher amounts for AT/HM may be approved with prescription.
Depending on the type of support or equipment, there may be contributions payable. This will vary based on the product and where it fits within the contribution categories. For more details, check out our helpful section on contributions.

Restorative care and palliative care are extra funding options available when you need a little more support.

Here are the pathways and the funding that each provides when assessed and approved through the government:

Care Pathway

Funding

Restorative Care Pathway
Focused support to help you stay independent for longer.

Approximately $6,000 (6 weeks)
May be increased to $12,000 when eligible

End-Of-Life Pathway
Extra care and comfort at home when it matters most.

Approximately $25,500 (12 weeks)

Find out where you fit within Support at Home

Whether you're just getting started and applying with My Aged Care or already have a Home Care Package, you could fall into one of several categories under the updated Support at Home program. To make it easy, we’ve outlined the different pathways below. Click on the option that best matches your situation to learn more — and remember, Aunty Grace is here ready to help you understand your choices and guide you every step of the way.

Discover where you fit in with the new Support at Home program.

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You have been approved for Home Care… or you are just getting started!

You'll begin your care journey with the updated Support at Home program. Whether you're just starting to explore your options or waiting to be allocated a package, Aunty Grace is here to guide you every step of the way and help you get the support you need.

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These are participants who were approved for Home Care services after 12 September 2024 and were allocated and commenced services prior to the Support at Home program changeover on 1 November 2025. Clients in this group will commence under Support at Home with the same rules as new clients, including those for participant contributions. However, transition clients will retain any existing Home Care funding balance they have accumulated prior to the changeover as well as retain their same level of funding until they are reassessed.  

Aunty Grace will ensure a smooth transition, making sure you understand your new care options and how they align with your needs.

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As a client who was approved or receiving Home Care services before 12 September 2024, you’re continuing into Support at Home under the government’s ‘no worse off’ principle. This means you will retain any existing Home Care funding balance, will have discounted or no out-of-pocket contributions and stay on your existing Home Care Package level until you are reassessed.

Aunty Grace is here to ensure you continue receiving the highest level of support and make sure you understand your options under the Support at Home program.

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If you've been assessed or have started the process but aren't sure where you fit in, Aunty Grace is here to help. We’ll help clarify where you stand under the new Support at Home program and ensure you understand your options. No matter where you fit in, we’re dedicated to helping you make the most of your government funding and maximising your care and support.

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