Aunty Grace Self-Management Help

A self-managed Home Care Package allows you to take control of your government-funded package by choosing and coordinating your own care and services. This approach provides greater flexibility, transparency, and freedom, allowing you to decide how your funds are used and tailor your care to your specific needs.

Yes, even when you self-manage your package, you are not on your own. Aunty Grace provides ongoing support through our Concierge Team, who assist with claims, invoices, and compliance. You will have access to the Aunty Grace Client Portal, a tool that enables you to track your budget, manage your services, and monitor your claims status. If needed, we are also available to offer guidance on navigating package rules and requirements.

You can use your Home Care Package funds for a wide range of services, such as:

• Personal care (e.g., showering, grooming)
• Domestic assistance (e.g., cleaning, gardening)
• Allied health services (e.g., physiotherapy, podiatry)
• Equipment or home modifications (e.g., rails, ramps)

All services must meet government guidelines and be directly related to your care needs.

Yes, you can hire your preferred workers as long as they meet the necessary qualifications and requirements, such as police checks and insurance. Aunty Grace will also verify their background to ensure compliance.

You can submit invoices through the Aunty Grace Client Portal. They will be reviewed and processed by our team, and payments are made directly to the service providers or workers after verification.

If you find self-management isn’t meeting your needs, you can switch to a partially or fully managed package at any time. Aunty Grace is here to support you with flexible options that adapt to your changing circumstances.

To get started, contact our team to discuss your needs and goals. We will guide you through the setup process, provide access to the Client Portal, and ensure you have the tools and support needed for successful self-management.