White cloud
Relaxed with Aunty Grace

Home Care Is Changing!

Relaxed with Aunty Grace

Home Care Packages are changing to Support At Home. Contact us today to find out how you could be impacted.

Care you can trust, great value, services you can rely on, always!


Aunty Grace has your 'Support At Home' care and services covered

 

With the new Support at Home program on the way, navigating the changes can feel overwhelming — but you don’t have to do it alone. At Aunty Grace, we’re across the detail whether you are an existing Home Care recipient or you are just signing up. Aunty Grace is ensuring you continue to receive the care and support you deserve, without the stress!

 

Aunty Grace will continue to deliver under Support At Home:

 

Great Value - Aunty Grace will continue to provide highly competitive service fees due to our great service delivery partnerships and efficient systems. This allows us to focus on the things that improve your experience and quality of care, rather than administration and paperwork.

 

More Services - You can count on Aunty Grace's service reliability! We will deliver your Support at Home services with a worker that is hand-picked to meet your needs and preferences.

 

High Satisfaction - We're proud to uphold our commitment to exceptional client experiences. Our clients receive regular communication, timely schedules and statements as well as monthly check-ins from their local Care Manager. Under 'Support at Home', none of this changes! Check out some of our heart-warming 5-star reviews on Google:

 

Carer illustration
Carer illustration

Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.

stephanie la

We switched to Aunty Grace because we were unhappy with my mother's previous provider. Our case manager Panayioti is amazing. He always shows empathy which is so essential for the elderly. He has built a strong relationship with my mother and has great communication and understanding. She feels so special because he calls her personally to check up on her at least once a month. All the staff have been so wonderful.

Georgina Roupas

When Mum and Dad switched over to Aunty Grace in February, we weren’t quite sure what to expect — but from day one, we’ve been very impressed. The level of care, organisation, and genuine compassion they’ve shown has been nothing short of amazing. Mum’s care adviser, Stella Nikolopoulos, has been an absolute gift. She’s not only incredibly professional and reliable, but also so warm and kind-hearted. Mum absolutely adores her — and honestly, so do we. Stella has brought a sense of calm, trust, and reassurance into our lives at a time when we really needed it. It means so much to see your loved ones treated with such respect and tenderness. Thank you, Aunty Grace, and thank you, Stella — for the care, the humanity, and the difference you’ve made in our family’s life.

Sofia Velgakis

Peter Giarimoglou is the Manager of my mothers home care package and I am my mothers carer. We have found Peter to be caring compassionate thoughtful and quick to respond to correspondence and answer or solve any queries we may have at all times. He is very thorough and explains all so we totally understand procedures plans expenses and whatever else is needed for everything to be up to date and that we meet all requirements that are expected of us. He is always pleasant and kind gentle and has a good sense of humour we are really happy he is taking care of us and the plan in place with Aunty Grace

Dimitra Zaloumis

Trudy, Ileana and Bee at Aunty Grace are the best humans. Kind, caring and supportive every step of the way. They listen, they care, they respond and they action as requested... they are just simply the best aged carers you can meet. They have helped my father who is going through dementia and stage 4 pancreatic cancer in the best possible way organizing and providing the best aged care service possible. Trudy especially is so kind and caring and nurturing providing support by listening and understanding my situation and circumstance without judgment. I highly recommend them to anyone needing supportive aged care services with heart and compassion.

stephanie la


Things to know about your 'Support At Home'

 

The Government is making big changes to Home Care Packages by introducing the new Support at Home program. While there has been a lot of uncertainty across the industry, you can rest assured that Aunty Grace is ensuring you continue to receive the high-quality care and support you deserve.

 

Here’s a quick look at what some of these changes might mean for you...

Carer in park
Carer in park

Support At Home Changes:

 

More Package Levels for Better Support - Those familiar with the existing Home Care program will be aware of the four Home Care Package levels, with the new Support at Home Program, there will now be eight. For existing Home Care Package clients, they will retain their current package level (1 to 4) until they request a package upgrade (Aunty Grace can assist) and are reassessed and approved by My Aged Care.

 

Care Management - Care Management Fees are capped at 10%. While the Government is limiting how much providers can charge for care management, at Aunty Grace, we’re committed to always focusing on delivering real value. Our streamlined systems mean we will continue providing excellent care, support, service coordination, and top-notch customer service.

 

Package Management Fees Are Gone - To make pricing clearer, these fees have been removed. Instead, service prices will reflect all business costs. We’ll ensure you fully understand what this means, and most importantly, that your level of care remains the same. Our fees and service costs are transparent and you can always view your charges via the Aunty Grace online client portal any time, day or night.

 

Quarterly Budgets - Instead of receiving yearly funding accumulating monthly, the Government is introducing quarterly budgets. The funds will now be allocated every three months. Clients can keep some unspent funds, but there will be a cap. Aunty Grace is upgrading their statements to reflect these changes and make it very easy to track spending and ensure you are getting the most from your Care. The good news for existing clients? They will keep their existing Home Care Package funds as a top-up, only to be spent once their quarterly budget has been exhausted.

 

New Funding for Equipment and Home Modifications - A separate budget (to the quarterly amount mentioned above) will now cover assistive technology and home modifications, rather than funds coming from your overall package. This funding is capped, but current clients with unspent funds will not be affected. Aunty Grace will work with you to ensure you get the most from the funding allocated to your package for these types of services and products.

 

Additional Funding for Specialised Care - Extra funding pools will be available for Restorative Care and End-of-Life Care, ensuring more support when it’s needed most.

 

 
 
Icon of a heart on a hand

Check Out How Aunty Grace Can Make Your Home Care Experience Better:

 

We tailor our services to our client’s needs and wants. Wherever you live, your needs will be unique to you. Our approach to care is all about maintaining your health and independence, to help you live well in your own home and remain in your local community.

 

Our community of quality carers, support people, and service providers mean we can provide you with individualised care, and a support team that is the best fit for you.

 

We guarantee you will notice 'The Aunty Grace Difference'... Love us, or we will refund your first three months of fees! 🥰

Shutterstock 427980238
Shutterstock 427980238

Not sure where to start? Need Assistance?

Not sure where to start?

Need Assistance?

home care

maa-logo
aam-logo
maa-logo
aam-logo


© Aunty Grace 2025